VoIP

MCD Solutions is proud to partner with Jive Communications, the nation’s number one-ranked business VoIP provider in both customer service and satisfaction. By using hosted PBX services over the Internet, MCD and Jive can bring your phone system into the 21st century while offering tremendous cost savings to your business. With user-friendly phones, in-person training, free 24/7/365 support, a web-based user portal for added flexibility, and no long-term commitments, our business phone solution is second-to-none.

Jive Hosted VoIP

Jive Communications, Inc. is nationally recognized as a leading provider of Hosted VoIP, video, and Unified Communications. Jive is also ranked #1 in reliability and customer service and is one of the fastest-growing companies in the VoIP industry. The following products and features distinguish Jive Communications above all competition in the communications marketplace:

Platform Ownership

Jive has developed—and has full ownership and control of—our proprietary Cloud platform. Ownership of the Jive Cloud platform provides for rapid application development and extremely fast turnaround on technical support issues. Also Jive isn’t obligated to any third-party developers. Jive’s elite team of web developers and telecommunications experts has broad experience and a deep understanding of VoIP and the underlying technologies.

Experienced Staff

Platform ownership ensures that Jive is qualified and committed to supply your organization with the technology it deserves. This capability not only includes matters of maintenance but also future systems enhancements. Jive has already gained recognition for developing many vertical-specific features tailored to the various segments of Jive’s client base. These features include functionality such as Emergency Outbound Notification for K-12 school districts and Broadcast Paging for food services. Our skilled engineers are passionately dedicated to maintaining system performance for our clients. Jive’s system is backed by an aggressive Service Level Agreement (SLA), which is included in this response.

Related Experience

Jive has performed many of the largest true Hosted VoIP installations currently deployed throughout the US. Jive has garnered impressive experience in several government deployments. These deployments differentiate Jive above its SMB-focused competitors. For example, Jive recently deployed our Hosted VoIP solution in every Target retail location in the United States.

Inclusive Pricing

Jive has a unique pricing strategy. Our all-inclusive pricing covers the full spectrum of both classic and advanced features in its hosted VoIP suite. Jive does not charge additional fees for unlimited auto-attendants, voicemail boxes, ring groups, queues, schedules, user groups, or dial plans.

Neither does Jive charge for features such as Virtual Fax, Hosted Call Recording, Call Center, Conference Bridges, etc. Many providers charge additional fees for many of these services or restrict the number allowed.

Industry Leading Reliability

Jive’s up-time and reliability lead the hosted VoIP industry. Many of providers experience frequent—and often prolonged—outages, impacting telecommunications clients with serious consequences. Often such outages are caused by lack of engineering resources or lack of deep product knowledge. In contrast, the Jive Cloud platform has full-mesh redundancy, geographic diversity, and a skilled team of intelligent engineers dedicated to maintaining system performance for all Jive clients.

VoIP

Video Training
Jive Communications is a leading provider of hosted PBX for businesses. This link contains video tutorials to help customers and users take full advantage of Jive's powerful system.

VoIP

Manuals
Whether you are an administrator or a user, this manual will help you find your way around the Jive interface.